Crisis Management
Baker Wheeler L., Crisis management: a model for managers, Placitas (NM), Foot Hill Press, 1994
Bernstein Alan, Emergency public relations manual, New York (NY), Pase, 1988
Booth Simon A., Crisis management strategy: competition and change in modern enterprises, New York (NY), Routledge, 1993
Caponigro Jeffrey R., The crisis counselor. The executive’s guide to avoiding, managing and thriving on crisis that occur in all businesses, Southfield (MI), Barker Business Books Inc., 1997
Cohn Robin, The PR crisis bible. How to take charge of the media when all hell breaks loose, New York (NY), St. Martin’s Press, 2000
Coombs Timothy W., Ongoing crisis communication planning, managing and responding, New York (NY), Corwin Press, 1999
De Kare-Silver Michael, Strategy in crisis. Why business urgently needs a completely new approach, New York (NY), New York University Press, 1998
Everly George S. Jr., Care in crisis intervention, Ellicott City (MD), Chevron Publishing Corporation, 1997
Fearn-Banks Kathleen S., Crisis communications. A casebook approach, Hillsdale (NJ), Lawrence Erlbaum Inc., 1996
Field Patrick, Susskind Lawrence, Dealing with an angry public, New York (NY), Free Press, 1996
Gigliotti Richard, Emergency planning for maximum protection, Woburn (MA), Butterworth-Heinemann, 1990
Gillis Tracy K., Emergency exercise handbook. Evaluate and integrate your company’s plan, Tulsa (OK), PennWell Books, 1995
Hamson Ned, After Atlantis: working, managing, & leading in turbulent times, Woburn (MA), Butterworth-Heinemann, 1997
Hart John, Management crisis and business revolution, New Brunswick (NJ), Transaction Publishers, 1997
Henry Rene A., You better have a hose if you want to put out the fire, Philapelphia (PA), Gollywobblwer Productions, 2000
Hurst David K., Crisis & renewal. Meeting the challenge of organisational change, Boston (MA), Harvard Business School Publishing, 1995
Larkin Judy, Regester Michael, Risk issues and crisis management in public relations, London (UK), Kogan Page Ltd., 2002
Lerbinger Otto, The crisis manager. Facing risk and responsibility, Mahwah (NJ), Lawrence Erlbaum Inc., 1999
Levitt Alan M., Disaster planning and recovery. A guide for facility professionals, New York (NY), John Wiley & Sons Inc., 1997
Marconi Joe,Crisis marketing. When bad things happen to good companies, Lincolnwood (IL), National Textbook Company, 1997
Mazarr Michael J., Improving International Crisis Communications. Final report of the study group on crisis communications , Washington (WA), Center for Strategic & International Studies, 1991
Mc Carthy Shaun P., The function of Intelligence in crisis management, Brookfield (IL), Ashgate Publishing Company, 1997
National Research Council, Computer Science & Technology Board Staff, Computing & communications in the extreme. Research for crisis management & other applications, Washington (WA), National Academy Press, 1996
Nimmo Ian, Abnormal Situation Management, Houston (TX), Gulf Publishing Company, 1998
Norsa Luigi, Crisis management. Come gestire la crisi aziendale, Napoli (I), Simone Edizioni, 2002
Pinsdorf Marion, Communicating when your company is under siege: surviving public crisis, New York (NY), Free Press, 1986
Reid Janine, Crisis management planning and media relations for the design and construction industry, Denver (CO), Janine Reid Group Inc., 2000
Regester Michael, Crisis management: how to turn a crisis into an opportunity, New York (NY), Hutchinson Business, 1998
Rogan Randall G., Dynamic processes of crisis negotiation: theory, research and practice, Westport (CT), Greenwood Publishing Group, 1997
Sikich Geary W., Emergency management planning handbook, New York (NY), McGraw-Hill, 1996
Sikich Geary W.,* It can’t happen here: all hazards crisis management planning*, Tulsa (OK), PennWell Books, 1993
Stein Howard F., Euphemism, spin and the crisis in organisational life, Westport (CT), Greenwood Publishing Group, 1998
Turck Karsten F., The crisis of American savings and loan associations. A comprehensive analysis, New York (NY), Peter Lang Publishing Inc., 1998
Winter Matthias, Managing outside pressure. Strategies for preventing corporate disasters, New York (NY), John Wiley & Sons Inc., 1998